Tickets cost £5 per family or group of up to five people, including adults and children. Babies in arms under one do not count towards this limit. 

If your family or group has more than five people, please purchase two group tickets for the same session so we can allow enough space for everyone. 

Yes. Please create a DigiTickets account when booking so you can log in and manage your tickets. 

You can change your booking up to 48 hours before your booked visit, subject to availability for your preferred alternative session. 

Step inside Santa’s Christmas Emporium for a short festive interaction with Santa and his elves, including helping Santa light up the star on his Christmas tree. 

During standard sessions, you will enter with two other families or groups, making three groups in total. Each family will then take turns to sit beside Santa for their own photograph

Our usual Santa has a real beard and a wonderfully jolly welcome! 

Occasionally, illness or unforeseen circumstances may mean one of Santa’s trusted helpers steps in, with a little help from the costume department. A real beard cannot therefore be guaranteed at every session. 

Additional prints are not available at the event. Each family or group receives one printed photograph per ticket. 

However, you can download your digital photograph and arrange as many additional prints as you like yourself. 

Yes, you are welcome to take your own photographs within your allocated session, alongside the photograph included with your ticket. 

Please be mindful of other visitors, avoid including other families in your pictures, and follow the team’s guidance so everyone has time for their photograph with Santa. 

Yes, the space is wheelchair accessible. 

If you have any concerns or particular accessibility requirements, please contact us using the ticketing email address on the booking website before booking, so we can discuss how best to support your visit. 

Yes. Our dedicated SEND sessions have a reduced capacity and allow a little more time to support visitors with additional needs. 

Please reserve these sessions for families or groups who need this additional support, helping us keep them available for those who will benefit most. 

Select a SEND session when booking. If you would like to discuss any requirements beforehand, please contact the ticketing email address on the booking website. 

If you will be visiting with an assistance dog, please contact the ticketing email address before booking so we can discuss your access requirements and help you choose a suitable session. 

Santa Paws sessions welcome dogs. If you need the quieter environment of a SEND session, please let us know so we can discuss suitable arrangements. 

Yes, dogs are welcome at our dedicated Santa Paws sessions. You can visit with just your dog, or bring your family along too. 

Please select a Santa Paws session when booking. 

Each £5 Santa Paws ticket covers a group of up to five, counting people and dogs together. Babies in arms under one do not count towards this limit. 

If your combined group has more than five people and dogs, please purchase two group tickets for the same session. 

Only well-behaved dogs who are comfortable around other dogs and people should attend. Other dogs will be present in the waiting area and during the session. 

Please keep your dog on a lead and under control throughout your visit, and give them a toilet break before entering the experience. 

Please arrive no earlier than five minutes before your booked session. Your session is scheduled to begin at the time shown on your ticket. 

Please allow enough time for travelling, parking and making your way to the experience. 

Our team will do their best to accommodate you in a later session where space allows. However, if you miss your booked time and the remaining sessions are fully booked, we cannot guarantee entry. 

Please be patient and understanding with our team as they help visitors and keep sessions running. 

Even Santa and his elves need a little festive feast! There are scheduled breaks during the day for lunch and refreshments. 

If the experience is temporarily closed, please check the displayed reopening time. Bookable sessions are arranged around these breaks.